They really don’t. They grew up on tablets and phones and other closed systems that are completely different and much more simplified then a personal computer. They don’t have the knowledge because it wasn’t taught to them and they never used it in day to day life.
I work in tech support and I can back this up with personal experience; they’re as bad as boomers are only instead of not understanding tech at all, they refuse to learn or dig into the tech. They can use it but they don’t have the curiosity to understand it. And when tech breaks, they don’t have the know-how to fix it on their own or to even look for how to fix it (a task made all the harder by the enshitification of the internet and AI articles that litter search results)
They consistently act surprised when ‘turn it off and back on again’ actually works because that’s become a meme and not understood to be a valid first troubleshooting step.
The blame lies with the big tech companies, and how strongly they’ve pushed hardware and software that has been designed to be obtuse at best.
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